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Terms of Sale

KatKabin® Ltd – Terms of Sale

By accessing or registering with the KatKabin® Ltd website, you agree to the following Terms & Conditions. Please read carefully.

 

1. Shipping & Handling (UK Mainland)

1.1 KatKabin primarily uses elected couriers or Royal Mail to deliver orders.

1.2 Once parcels are collected by the courier or dispatched via Royal Mail, KatKabin cannot be held liable for loss, damage, or delays in transit. All claims for lost or damaged items must be made with the carrier directly.

1.3 If you choose Recorded Signed For, Special Delivery, or Guaranteed Next Day Delivery and the item is lost or damaged by the carrier, we will replace it once it is confirmed lost or returned to us. Refunds for lost items will only be processed 15 days after dispatch.

1.4 We will not replace items if a signature confirming delivery has been obtained, regardless of whose signature it is.

1.5 You may request delivery to an alternative address. It is your responsibility to ensure the address is accurate. KatKabin is not responsible for undelivered items due to incorrect information.

For full details, see our [Delivery Page].

 

2. Shipping & Handling (International Orders)

2.1 Clauses 1.1–1.4 apply to international shipments.

2.2 Before contacting KatKabin about lost items, you must first check with your local customs office, mail service provider, or courier.

2.3 Claims will only be processed if Airsure or International Signed For was selected, and confirmation of loss or return has been received.

2.4 We are not liable for items where the carrier has obtained a signature.

2.5 Delivery to alternative addresses is at your discretion; ensure details are correct.

2.6 You are responsible for all customs duties, tariffs, or restrictions in your country. Orders seized by customs will not be refunded unless returned to us in original condition, in which case shipping and additional costs may be deducted.

 

3. Stock & Special Orders

3.1 Most items displayed are in stock. Out-of-stock items will be communicated by email and sourced within 5 working days if possible.

3.2 Payment for out-of-stock items is only due once the item has been confirmed as ordered.

3.3 If an item cannot be obtained, a refund will be issued within 3 working days.

3.4 Special orders may require a 50% deposit. If these items become unavailable, the deposit will be refunded within 3 working days.

3.5 All shipping and handling terms above apply to special orders.

 

4. Privacy & Data

4.1 Personal data collected includes your name, address, contact details, and order history.

4.2 Data may be used to keep you updated on products/offers if you consent.

4.3 We will not share your personal data with third parties except where necessary for delivery or legal compliance.

4.4 Card and financial details are never stored by KatKabin.

For more details, see our [Privacy Policy].

 

5. Intellectual Property

5.1 All website content—including text, images, and design—is copyright KatKabin Ltd.

5.2 Reproduction, modification, distribution, or republication without permission is prohibited.

5.3 Trademarks mentioned on the site belong to their respective owners.

 

6. Contract Formation

6.1 Your order constitutes an offer to purchase.

6.2 An order confirmation email acknowledges receipt but does not constitute acceptance.

6.3 The contract is formed once your order has been dispatched.

6.4 KatKabin reserves the right to reject or cancel any order at its discretion.

 

7. Right to Refuse Orders

7.1 Orders may be refused due to stock unavailability, payment issues, or other reasonable causes.

7.2 KatKabin is not liable for losses incurred due to refusal or cancellation.

 

8. Returns & Refunds

Faulty Items:

  • Return faulty items within 30 days.
  • Refunds will cover the cost of the product only, not shipping or packaging.

Change of Mind:

  • Contact us within 14 days of receipt.
  • Items must be returned unused, in original condition, and with all packaging.
  • Refunds exclude shipping and transaction fees.
  • Use a tracked service; KatKabin is not responsible for items lost in transit.

EU/Distance Selling:

  • EU customers can cancel within 7 days of receipt.
  • Entire order must be returned for a full refund; partial returns will not include delivery costs.

9. Liability

KatKabin is not liable for:

  • Indirect, consequential, or third-party losses;
  • Loss of income, profit, or data;
  • Misuse of products;
  • External website content linked from our site.

Products are supplied as-is; warranties and claims should be directed to the original manufacturers.

 

10. Governing Law

These Terms of Sale are governed by the laws of England and Wales. Disputes will be subject to the courts of England and Wales.