• Your shopping cart is empty!

Returns

Act 2015 (UK), UK & EU Distance Selling Regulations, and EU consumer law:

KatKabin Ltd – Returns & Refunds

We want you to be completely satisfied with every purchase from KatKabin Ltd. If you wish to return an item, either for exchange or to cancel your order, the following applies:

1. Cancellation & Returns

  • UK & EU Customers: You may cancel your order within 14 calendar days from the day after delivery.

  • Contact us by email at paul@katkabin.co.uk or call 01278 760419 to notify us.

  • Complete the returns note included with your goods.

2. Returning Items

  • Return the item within 30 calendar days of receipt.

  • Items must be unused, in their original condition, and include all packaging, labels, and instructions.

  • Include a copy of your original receipt or proof of purchase.

  • We recommend using a tracked service (e.g., Royal Mail Special Delivery) with insurance.

3. Faulty or Incorrect Items

  • If your item is faulty, defective, or incorrect, contact us immediately.

  • We will provide instructions for returning the item and will cover reasonable return shipping costs for faulty goods.

  • All other return conditions still apply.

4. Refunds & Exchanges

  • Once the returned item is received and inspected, we will process your refund or exchange promptly.

  • Refunds will cover the item price only; original shipping costs are non-refundable unless the item is faulty.

  • EU customers may be responsible for return shipping costs unless otherwise agreed.

5. Return Address

KatKabin Ltd
Quintina, West Road
Brent Knoll, Highbridge
Somerset, TA9 4BZ

Telephone: 01278 760419
Email: paul@katkabin.co.uk


For full details, see our [Terms of Sale].