We want you to be entirely satisfied with every purchase made from KatKabin Ltd and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

  • Please contact us within 14 working days from the day after the delivery day, you can contact us via e-mail, fax or in writing at the address below.
  • Please complete the details on the returns note, supplied with goods
  • Return it to us with the product's original packaging and labels within 30 days of receipt.
  • All goods must be in a new and unused condition together with a copy of your original receipt.
  • We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum or collection can be arranged.
  • If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
  • For further information please see our 'Terms of Sale' page.

Return address:

KatKabin Ltd, Unit 17 BW Estates Weston Super Mare  BS24 9BA 
Telephone number: 01278 760419