KatKabin® Ltd Privacy Policy

KatKabin® Ltd is committed to protecting your privacy and handling your personal data responsibly. We are transparent about how we collect, use, and protect your information. Please take a moment to review this privacy policy.

1. Personal Data We Collect

We only collect personal data that you provide voluntarily, such as when you:

• Place an order through our website or by phone;

• Sign up for newsletters or marketing communications;

• Participate in competitions or promotions;

• Interact with our website, including through cookies.

The information we may collect includes your name, email address, delivery address, payment details, and other information necessary to fulfil your orders or provide services.

2. Payment Security

Our website uses SagePay and industry-standard SSL encryption to secure online credit and debit card transactions. SSL ensures that your card information is encrypted when transmitted over the internet.

For phone orders, we may need your card number, expiry date, and security code. All card details are securely processed and destroyed immediately after payment is completed.

3. How We Use Your Data

We use your personal data to:

• Process and deliver orders;

• Respond to enquiries or requests;

• Send marketing communications if you have opted in;

• Prevent fraud and ensure security;

• Comply with legal obligations.

We may share your data with trusted third parties, such as payment processors, couriers, or in connection with the sale or purchase of our business, always ensuring appropriate safeguards are in place.

4. Cookies and Online Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand website usage. Cookies do not store your payment details or passwords.

You can manage or disable cookies via your browser settings, but this may affect website functionality.

5. Marketing Communications

We operate an opt-in system for marketing communications. You can choose whether to receive promotional emails from us and can unsubscribe at any time using the link in any marketing email. Your preferences will be respected promptly.

6. Data Accuracy and Your Rights

We take steps to ensure your personal data is accurate and up to date. You have the right to:

• Access your personal data;

• Correct any inaccuracies;

• Request erasure or restriction of processing;

• Object to processing for direct marketing purposes;

• Request data portability where applicable.

To exercise any of these rights, please contact our customer care department.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Please also ensure you protect your own information by logging out of shared devices and keeping passwords secure.

8. Fraud Prevention

KatKabin® Ltd takes fraud seriously. We monitor transactions for suspicious activity and may contact you to verify details for security purposes. Fraudulent transactions are reported to relevant authorities.

9. Legal Compliance

We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018. This ensures that your data is:

• Processed lawfully, fairly, and transparently;

• Collected for specified, legitimate purposes;

• Accurate, relevant, and not excessive;

• Stored only as long as necessary and kept securely.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in law, technology, or business practices. Any updates will be published on our website.